FREQUENTLY ASKED QUESTIONS
We have a minimum order spend of $150.00 for pick up orders. A number of items are not eligible for pick up, this is found in the product description for each hire item.
If you're wanting a delivery/collection service, depending on your location the minimum order spend may vary.
The minimum order spend does not include the delivery/installation/collection fee.
These are listed below:
0-10km from Carrum Downs - Minimum order spend is $250.
11km-30km from Carrum Downs - Minimum order spend is $250.
31km-40km from Carrum Downs - Minimum order spend is $250.
41km-60km from Carrum Downs - Minimum order spend is $450.
61km-70km from Carrum Downs - Minimum order spend is $500.
71km-80km+ from Carrum Downs - Minimum order spend is $800.
If your event location is beyond 80km, please contact our team for an appropriate quote prior to placing a booking.
Please note many of our items are large, heavy and fragile and not all items are edible for customer collection and return. If you're wanting to collect and return an item from our factory in Carrum Downs, please ensure you have read the information found in the description of the hire product prior to proceeding with your booking. Majority of our hire items do require two (2) people for collection and return, this is to ensure no damage is caused to our items and for safety reasons. If you do opt for collection and return and you arrive to our factory with an inappropriate mode of transport, our team will deny this as an option. Please read our terms and conditions for more information. Please note, some hire items are not eligible for collection and return. If you are unsure if an item is eligible, please contact our team prior to making a booking.
All delivery fees are displayed in checkout area. Please ensure that you have calculated the correct distance from our factory location to your event location, if it has been calculated incorrectly we will be in contact with you within 24 hours to fix the issue.
Yes. We ask that any item that is hire is returned in its original condition. Please ensure the items have been wiped down of any event residue prior to returning to our factory. Due to the current pandemic all items undergo a deep clean before it is hired to the next customer.
Yes. If an item you have hired is returned or collected by our team and has encountered damage, you will receive an invoice within 24-48 hours with a damage fee amount. The amount is determined on the item hired. Please ensure you have thoroughly read through our terms and conditions prior to making a booking.